Support

Questions, ideas or something not working? We'd love to hear from you.

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Common questions

How do I turn on iCloud sync?

Sync is part of Pineday Pro. Open Settings in Pineday and turn on Sync with iCloud on each device. All your devices need to be signed in to the same Apple Account.

My changes don't show up on my other device.

Check that sync is on in Pineday on both devices and that they use the same Apple Account. Changes usually arrive within a minute; opening Pineday on the other device brings them in right away.

How do I restore my purchase?

Open Settings in Pineday and tap Restore Purchases. Use the same Apple Account you bought Pro with.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Pineday.

Can I get a refund?

Refunds are handled by Apple. You can ask for one at reportaproblem.apple.com.

I don't get reminders.

Make sure notifications are allowed for Pineday in your device's Settings, under Notifications.